The Virtual Program

ELEVATE Admins is a comprehensive training and development program for support professionals, including administrative assistants and executive assistants. It is a perfect complement for all industries and markets, and a wide variety of administrative titles.

The virtual program is open to the public and brings together a diverse group of admins from around the world to share their wisdom and learn from one another’s experiences.

This program leverages the ELEVATE Admins Competency Model, which you can learn more about here.

At-a-Glance Details

The virtual program is open to the public and welcomes admins from ANY organization in ANY part of the world.

Training Provider
Chrissy Scivicque, PMP, PCM
Group Size
Maximum of 40 participants
Zoom (participants may turn on video and/or microphone)
Number of Sessions
8 Live Training Sessions (2 hours each) + Office Hours with Chrissy (optional, 2 hours each)
September 14 to October 28
Training is a combination of presentation with slides and video, individual and group activities, and interactive discussion
All elements of Core and Advanced Competencies defined in the ELEVATE Admins Competency Model
All sessions include homework (approximately 1-2 hours)
Participants get access to training session recordings for 1 year
Two workbooks (over 200 pages), bonus materials and Certificate of Completion
Small study groups will be supported for those who wish to participate
Other Requirements
Prior to the live sessions, participants must engage in self-directed learning (approximately 8 hours)

Why Join?

As an administrative professional, you have a lot on your plate. The goal of this program is not to add more to it. Instead, I want to make your plate bigger. This program will expand your capacity and help you manage everything more effectively and more efficiently.

It’s not just about “elevating” your role, it’s about “elevating” YOU.

By participating in the ELEVATE Admins Virtual Program, you will build a variety of new skills to:

  • Perform higher-level tasks and projects
  • Produce higher quality work
  • Enhance efficiency and effectiveness
  • Engage in more extensive critical and creative thinking
  • Work independently
  • Resolve challenges quickly and effectively
  • Proactively prevent challenges in the future
  • Improve communication (inside the team and outside)
  • Improve collaboration and teamwork
  • Effectively manage stress and change
  • Maintain morale and positive attitude
  • Deliver powerful positive outcomes for the business

But the true results are much more extensive than this list. You will experience greater job satisfaction and a deeper level of professional investment. In turn, you will serve your executive(s) and the organization in more meaningful way.

This program is for you if you are…


A Career-Minded Professional

You are commitmed to life-long learning and open to hearing new perspectives. You enjoy focusing on professional development and spending time actively pursuing your career goals.


An Experienced Administrative Professional

You believe the admin role is important for organizational success and have worked in an admin position for more than 5 years.


Interested in Advanced Learning

You have taken a variety of professional development courses, and perhaps you’re PACE or CAP certified already. You’re now interested in exploring advanced concepts and strategies.


Committed to Growing as a Person and Professional

You enjoy being challenged and pushed outside of your comfort zone (in a supportive way). You thrive in an environment of like-minded professionals. 

The Program Includes…

Live Training Sessions

Participants are invited to attend 8 live virtual sessions, including a group kickoff session, a “Deep Dive” Workshop series, and a final group wrap-up session.

Office Hours with Chrissy

Participants are welcome to drop in during virtual “office hours.” During these times, Chrissy will be available to answer questions and provide one-on-one support, guidance and encouragement.


Bonus Materials

Participants receive 


Downloadable Workbooks

Participants receive two robust downloadable workbooks (over 200 pages), which include templates, exercises, tip sheets, step-by-step how-to guides, informational articles, recommended reading, and more.

Participant Gift Box

As a participant, you will receive a physical gift box (mailed directly to your location) full of inspirational and useful tools to help you get the most out of your learning experience. 

Certificate of Completion

Participants will celebrate their achievement with a…

Program Schedule

From the day you sign up...
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Program Component
Self-Study: The Core Competencies
Kick Off Session
Deep-Dive Workshop 1: Big Picture Understanding
Deep-Dive Workshop 2: Process Improvement
Deep Dive Workshop 3: Problem Solving
Deep Dive Workshop 4: Decision-Making
Office Hours with Chrissy
Deep Dive Workshop 5: Anticipation of Needs
Deep Dive Workshop 6: Change Championship
Office Hours with Chrissy
Wrap Up Session

Learning Outcomes

Self-Study: The Core Competencies

As a participant, you will receive TWO robust workbooks, both of which are yours to keep forever.

The first workbook covers the CORE competencies. You will be responsible for reviewing this material thoroughly on your own prior to the start of the virtual program.

This self-directed learning portion of the program covers topics including:

INTRODUCTION: Defining strategic partnership, competency model overview, code of excellence

QUALITIES: Building trust, requirements for success, professional presence and confidence

ORGANIZATION: Space management, paper management, virtual space management

TIME MANAGEMENT: Managing up, task collection and processing, prioritization principles, supporting multiple people, leveraging systems, calendar management, meeting management, follow up systems, email management (for yourself and for your executive)

COMMUNICATION: Defining communication styles, adapting your behaviors, communicating with your executive

CLIENT SERVICE: Respectful gatekeeping, uncovering needs, listening, emotional intelligence, managing emotions in the workplace

TECHNOLOGY: Leveraging tech tools, managing information overload, staying up-to-date

Kickoff Session

Join Chrissy and your fellow virtual program participants for a welcome event to kick things off in the right way!

This session offers a high-level program and concept overview, materials review, and motivation to get you excited about what’s to come.

Deep Dive Workshop 1: Big Picture Understanding

As an administrative professional, you have a lot on your plate. It can be easy to get so focused on your own job and growing to-do list that you totally miss important things happening all around you. This limited perspective can reduce your effectiveness and ultimately, shrink your power as an assistant. However, you can choose to widen your perspective by seeking to understand the Big Picture and in doing so, you will have more confidence, courage and competence to step into your role in a bigger way.

In this session, you will learn:

  • What the Big Picture consists of, why it matters, and the consequences of failing to expand your understanding of it
  • Why “Systems Thinking” is the basis for this level of understanding and how to train yourself to think in this way
  • The 7 Points of Perspective assistants must pay attention to (and how to do it)
  • Success strategies to leverage your Big Picture Understanding effectively
Deep Dive Workshop 2: Process Improvement

In today’s working world, we often do things the way we’ve always done them because that’s the way we’ve always done them! Rarely do we stop to re-evaluate our processes and ask, “Is there a better way?”

However, when we look at our established ways of working with fresh eyes, we often find a lot of wasted time, energy, and resources, and many opportunities for streamlining and optimizing how things are done. Admins are in an excellent position to not only identify these opportunities, but advocate for necessary improvements and take the lead in developing more effective processes.

In this session, you will learn…

  • Simple strategies for evaluating current processes and analyzing predictable results
  • Tools to identify inefficiencies and uncover opportunities for improved outcomes
  • How to define new (or revised) processes that are clear and easy-to-follow
  • How to “sell” proposed improvements to decision-makers and gain buy-in from the rest of the team
Deep Dive Workshop 3: Problem Solving

Every day, you encounter problems in the workplace. Some are simple and straightforward, others complex with far-reaching consequneces. In either case, you need to approach problem solving strategeically. Otherwise, you run the risk of creating more problems. 

In this session, you will learn:

  • How to identify the root cause of a problem, rather than simply focusing on the “mess”
  • A proven step-by-step methodology for solving ANY problem, no matter how big or small, and avoiding unintended consequences in the process
  • Tools to expand your critical and creative thinking skills and enhance your problem-solving prowess 
Deep Dive Workshop 4: Decision-Making

As you rise through the higher levels of admin, decision-making capabilities become more essential with each step. Not only are you making decisions in the course of carrying out your daily responsibilities, but you’re also frequently making decisions on behalf of the person or people you support. It is therefore critical that you demonstrate sound judgement in all decisions, regardless of size or scope.

In this session, you will learn:

  • The key elements of a “good” decision—and how to incorporate them in your daily decision-making processes 
  • The most common psychological traps that can trick you into making a bad decision
  • How to recover and learn from a “bad” decision that backfires
Deep Dive Workshop 5: Anticipation of Needs

Business leaders routinely cite “anticipation of needs” as one of the most important skills for administrative professionals. But how do you do that? You’re not a mind reader! How are you just supposed to know what people need when they don’t bother to tell you?

Learning to be proactive is the solution. Whether you realize it or not, there are very specific steps you can take to figure out exactly what is needed even without clear instruction. With just a few simple tools, you can learn to predict next steps and take action early. This vital skillset will help you establish more powerful and productive partnerships with the person or people you support. 

In this session, you will learn…

  • The 6 essential components for building the Proactive Skillset and strategies for developing your capabilities 
  • How to identify and address needs even when they aren’t specifically communicated
  • Simple proactive practices to better predict, plan and prepare for the future, and prevent problems along the way 
  • A fundamental mindset shift that will change the way you think about your role as a support professional
  • How to stay two steps ahead of the person or people you support and become an indispensable part of the team’s success
Deep Dive Workshop 6: Change Championship

Nothing is constant—except for change. It’s an inevitable part of modern work life. Even under the best of circumstances, change is a disruptive force and, for many professionals, it’s a trigger for stress, fear and anxiety. If not carefully managed, it can destroy morale, decrease productivity, and wreak havoc on the organization.

As an admin, you are in a unique position to be a champion for change—to not only support others as they adapt to it, but to also advocate for changes that are needed.

This session will show you how to embrace the spirit of change and become an informal change management leader in your organization.

In this session, you will learn:  

  • Why humans are biologically hardwired to resist change—and how to effectively manage that natural instinct in yourself
  • The 4 stages of transition, how to determine which one people are in and how to provide the right support for each
  • How to identify opportunities for positive and productive change—and how to persuasively present your ideas and gain buy-in  
  • How to help your leaders manage change more effectively by leveraging proven tools
Office Hours with Chrissy

There will also be two live “office hour” periods where you can meet with Chrissy to ask questions and get support throughout the program.

Wrap Up Session

Join Chrissy and your fellow virtual program participants for a final farewell! 

This session offers a some important notes on implementation and continued learning after the program concludes. 

Small Study Groups

Participants will have the option to connect in small, self-managed “study groups” to support one another and improve accountability.

Terms & Conditions

  • Your registration is good for you only. Do not share your materials or access information with anyone.
  • Once you purchase, your spot is secure. There are no refunds and you cannot transfer to a future date. 
  • All sessions are recorded. You will have access to the video replays for 1 full year from the live event.
  • Materials, including course workbooks, are provided in PDF format. You may download and save for future reference. All materials are the intellectual property of Chrissy Scivicque. You are not allowed to distribute or duplicate them in any fashion.
  • All sessions are held via the Zoom platform. 

Interested in Joining? 

Registration opens in summer of 2021.

Please complete the form below to get on the waitlist now to receive early access and a special discount code.