Whether you realize it or not, your administrative team has a dramatic impact on every aspect of the company, including:
- Your clients: Administrative professionals are the outward face of your business. They are often the first and/or only contact your clients have with the company.
- Your employees: Administrative professionals support your employees, interacting with a broad range of team members. Their presence and demeanor has a powerful effect on the overall environment.
- Your business: Administrative professionals help ensure daily operations run smoothly. Their productivity impacts the entire team and thus, the business as a whole.
This impact can be positive or negative, productive or unproductive, profitable or costly. It all depends on the team you have in place and the investment you’re willing to make in their success.
What are you doing today to make sure this incredibly valuable business asset is performing at peak levels?
Consider the following:
Imagine a day without your administrative team. Phones ring off the hook, paperwork piles up, the copier jams and no one knows how to fix it. Your highly experienced (and very well paid) executives attempt to manage their own scheduling, travel and client work, but quickly find themselves overwhelmed by the minutiae required to run the day-to-day operations of the business. In the end, tempers flare, very little gets done and the business suffers greatly.
Now, imagine this scenario:
Your administrative team is a tight-knit, highly efficient group of seasoned professionals who take pride in their work and their contribution to the company. Each individual provides exceptional service, performing his or her duties with skill, professionalism and infectious positivity. Together, the admin team is able to overcome challenges quickly and find innovative solutions to everyday business obstacles. Because your executives can rely on the expertise of their support staff, they’re able to focus on what they do best. Ultimately, the clients are happy, the employees are effective, and the business prospers.
Okay, don’t worry…
Your admins probably aren’t going to up and walk out, leaving you and your departmental leaders to sort through the chaos of day-to-day operations on your own. But, I’m also willing to bet that the second scenario doesn’t exactly reflect your current reality either.
Why? Because most admin teams aren’t performing at peak levels.
The ELEVATE Admins program can change that. The program is designed to elevate performance, increase satisfaction and improve retention of high-quality administrative professionals. And best of all, the impact will improve results across the business. Learn more by calling 303-872-3731or submitting an inquiry through our contact form.