ELEVATE Admins is a unique on-site training and coaching program created by Chrissy Scivicque, founder of EatYourCareer.com. The program is designed to elevate performance, increase satisfaction and improve retention of high-quality administrative professionals. Unlike traditional training programs, ELEVATE Admins is 100% customized to meet the needs of your team and your business. It’s also a totally interactive experience, which supports deeper learning and creates a fun, engaging atmosphere for all who participate.
ELEVATE is a powerful acronym (created by Chrissy Scivicque) used to outline the 7-step roadmap that will guide business leaders in creating a more effective and happier administrative team. Click on the box below to learn more about each element of the acronym.
Click to Learn More about the ELEVATE Acronym
Like nearly all employees, admins excel most when they feel enthusiastic about their work and deeply involved in (and committed to) the success of the business. Engage your admins by providing ample developmental opportunities; facilitating two-way communication between admins and management; and helping them to better understand the priorities of the business and how their role contributes to the bottom line.
Few admin teams are properly leveraged. This doesn’t mean they’re not busy; they simply aren’t contributing to the fullest extent possible. Your admins have talents and interests that go beyond the typical day-to-day tasks assigned to them.
Leverage their capabilities by offering a greater variety of challenging tasks that allow them to utilize and expand their unique skill set. You and the business will benefit from the added productivity, and the admin will experience increased motivation and job satisfaction.
Administrative professionals are often stifled by micromanagement and lack of authority.
Empower your admins to make decisions and take action based on their own sound judgment. Give them access to the necessary resources and information, and hold them accountable for the consequences. Doing so will give your admin team a greater level of confidence, a better understanding of the business, a deeper investment in the outcome, and greater sense of purpose within the organization.
Everyone wants to feel valued and valuable—and your admins are no different. They will rise to meet the expectations placed on them. The more you think of them—and treat them—as valuable team members, the more they will act like it.
Show that you value your admin team by offering sincere public and private praise, acknowledging their victories, and using respectful language when discussing their contributions.
Don’t force your admin team to play “detective.” When you offer clear, accurate and timely communication, admins know exactly what’s expected of them. They’re able to work faster, make fewer mistakes and better utilize their skills to meet the demands of the job. Ultimately, they’re better positioned for success and better equipped to support you.
While business leaders enjoy large budgets for training and development, administrative professionals often get little or no support in this regard. Invest in your admin team (even minimally) and watch them flourish.
With regular training and education, your admins will hone their skills, allowing them to take on more responsibility, complete tasks more efficiently, and require less supervision. Perhaps more importantly, however, they will feel valued. Their commitment to the company will strengthen as they feel the company’s commitment to them.
Help make work a more enriching experience for your admins by giving them the space to grow personally and professionally. Support volunteer efforts, encourage a healthy lifestyle, and allow for a sustainable work-life balance. As human beings, we all want to feel that our work supports our bigger life goals. Admins, like all employees, perform best when they feel rewarded on a level deeper than a paycheck.
– C. Downing, Alabama
Why ELEVATE Admins?
Administrative teams are shrinking, budgets are tighter than ever and (as always) the pace of business is ever increasing. Admins are constantly trying to “do more with less.” It’s critical that businesses implement concrete strategies to elevate workplace performance and increase job satisfaction, in order to develop and retain high-quality administrative professionals.
The ELEVATE Admins program is like nothing else available in the market today. It is 100% interactive and fully customized to meet the needs of your business as well as the individuals on the team.
The program is designed to address challenges in an environment that is safe, productive, and solutions-oriented. We use a variety of interactive tools to stimulate:
- Powerful insights
Ultimately, participants will build a variety of new skills to:
- Resolve challenges quickly and effectively
- Proactively prevent challenges in the future
- Improve communication (inside the team and outside)
- Improve collaboration and teamwork
- Manage stress and change
- Produce higher-quality work
- Maintain morale and positive attitude
But the true results are much more extensive than this list. Perhaps more important than any of these things, your admins will feel valued, heard and supported. They will experience greater job satisfaction and the business will experience a higher level of retention.
–VP Marketing & Public Relations, ILD Communications.
Areas of Focus
While the program is 100% customized to meet the needs of your admins and your business, the program generally has six main areas of focus:
1. Team Building
- Improve group communication and problem solving, increase trust, and ultimately, boost team performance.
2. Personal Assessment
- Embrace (and build upon) individual strengths while candidly acknowledging and addressing areas for growth.
3. Mindset Mastery
- Practice shifting perspectives in order to resolve challenges, reduce stress and improve attitude quickly and productively.
4. Powerful Partnerships
- Create strong alliances through thoughtful, structured communication techniques.
5. Managing Chaos, Change and Uncertainty
- Inspire a possibility-driven point-of-view to help overcome the most common workplace obstacles.
6. Up-Leveling Performance
- Achieve better results and a higher quality of work by infusing a sense of joy and self-motivation in daily work.
Is Your Team Ready To ELEVATE?
Curious if the ELEVATE Admins program is a match for your team? The following are a few of the common indications that your team has a great opportunity for growth through the program.
- High turnover
- “That’s not my job” mentality
- Complaints, conflicts, gossip, general negativity
- Negative feedback from staff and/or clients
- Poor communication
- High stress, low morale
- Unwillingness to support one another
- Lack of understanding of the business
- Reactive (not proactive)
- Poor work quality
Note: The ELEVATE Admins program is ideal for teams ranging in numbers from 3 to 14. If your team is outside of this range, I’d be happy to discuss more options with you.
Interested in learning more and possibly bringing the program to your business? Please complete the form below and I’ll be in touch soon.